Idaho Public Utilities Commission
Case No. ISL-W-11-01, Order No. 32268
June 22, 2011
Contact: Gene Fadness (208) 334-0339, 890-2712
Island Park Water ordered to cease incorrect billing
The Idaho Public Utilities Commission is ordering Island Park Water Company to cease all billing practices that are in conflict with the tariff approved by the commission in November 2008.†
Some of the water companyís 334 customers recently complained to the commission that they were being charged $280 per lot rather than commission-approved $280 per customer (or connection).† Commission staff investigated to substantiate the customersí complaints.
In response, the commissionís order directs the company to do the following:
n Cease all billing practices that conflict with the tariff.
n Refrain from terminating service to customers who did not pay bills that conflict with the tariff.
n Send corrected invoices to all customers who were billed incorrectly and simultaneously provide copies to the commission.
n Repay customers for any amounts collected based on a rate exceeding the rate allowed by the tariff.
n Send a copy of a current customer list to the commission.
n Provide commission staff with a specific date and time that the commissionís auditors may visit the company.